Virginia Mason Medical Center Patient Flow Coordinator- General Surgery in Seattle, Washington

Job Number: 180540

Department: Central Pavilion 15

Hours: 3 pm-11:30 pm

Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.

You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction. This position coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients. Some responsibilities include but are not limited to processing patients charts upon admission and discharge, assisting with medication reconciliation upon admission, may process medication calendars and micromedix for discharge portfolios. Patient Flow Coordinator coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment. As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary. Ensures correct patient type and accommodation codes on daily basis on all patients.

Qualifications:

  • High school diploma, or equivalent

  • At least two years customer service experience, preferably in a healthcare setting

  • Working knowledge of medical terminology

  • Excellent customer service skills

  • Demonstrated time management, organizational and problem solving skills

  • The ability to work independently; strong interpersonal skills

  • Excellent verbal and written communication skills

  • Strong computer skills and knowledge of VM information systems

  • An understanding of diagnostic tests, coding, procedures, and preparation

  • CPR certification required

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity/affirmative action employer.

Virginia Mason Medical Center is an equal opportunity, affirmative action employer. Virginia Mason provides healthcare without regard to race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry) or disability. Disability Accommodation: To request disability accommodation in the application process, contact the Recruiting Offices at 866-422-2275 (voice) or 206-515-5891 (fax). Virginia Mason makes every effort to honor disability accommodation requests. Requests can be responded to most effectively if received as far in advance as possible.