Swedish Medical Center Financial Services Representative in Seattle, Washington


Swedish Medical Group is looking for a Financial Services Representative (1.0 FTE, Days) to work in Central Business Service at the Bank of America Building in Seattle, WA.

The required hours for this position are 9:30am - 6:00pm.

The Financial Services Representative plays a vital role on the Central Business Services team, demonstrating the Swedish values of patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership.

In this position you will:

  • Manage delinquent accounts and, when appropriate, contacting patients by telephone, sending collection letters, and responding to correspondence as appropriate

  • Determine collectability of patient accounts and process for financial assistance, extended payment plan, settlement, or collection agency referral; serve as a liaison between the clinic and collection agencies

  • Interpret and communicate information regarding credit policies and procedures, billing practices, insurance submission, and out-of-pocket patient responsibility to patients and clinic staff

  • Ensure patient satisfaction through timely and effective patient account maintenance including assistance with billing, third-party payments, requests for collections and adjustments, information verification, credit options, and record maintenance

  • Ensure accurate account information in all billing areas. Obtain correct information and update system when billing information is incorrect or missing


Required qualifications for this position include:

  • High school diploma or GED equivalent

  • Two or more years medical billing and collections

  • Two years experience in a health care environment

  • Current knowledge of collection laws and regulations

  • Ability to handle conflict positively

  • Strong interpersonal, organizational, and communication skills

About Swedish Medical Group

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes more than 900 providers across 108 primary care and specialty care clinics.

We offer a full comprehensive range of benefits — see our website for details


Our Mission

Our Non-Profit Mission: Improve the health and well-being of each person we serve.

About Us

Swedish is the largest nonprofit health care provider in the Greater Seattle Area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 183 primary care and specialty locations throughout the Great Puget Sound area. Swedish employs more than 13,000 employees and 4,200 physicians. Whether through physician clinics, health education, research and innovation or other means of outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Finance & Accounting

Location: Washington-Seattle

Req ID: 182722