Neighborcare Health Director of Clinical Operations in Seattle, Washington

The Mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care, respond with sensitivity to the needs of our culturally diverse patients, and advocate and work with others to improve the overall health status of the communities we serve.

Purpose: The Director of Clinical Operations provides strategic and functional leadership for clinical operations at Neighborcare Health. The Director reports to the Chief Operating Officer, is part of his/her leadership team, and therefore partners with other NCH leaders in setting priorities, deploying resources and assuring strategic goals are achieved. The Director is key to driving services, programs and partnerships toward reaching the intended outcomes and results in achieving Neighborcare’s Mission and its True North aspirations---100% access, zero health disparities.

Essential Job Functions

  • In partnership with other Clinical Operations Directors and the COO, set the strategic direction for Neighborcare Health clinic-based services

  • Responsible for the delivery of quality clinical operations, the growth and development of assigned direct reports and the support of clinic activities

  • Supervise the Clinic Administrator of each clinic assigned

  • Work collaboratively with Chief Medical Officer and Chief Dental Officer to accomplish key goals and initiatives

  • Identify opportunities for continuous improvement and prioritize work in partnership with other Clinical Operations Directors

  • Look externally for best practices and collaborate actively with external partners and organizations for shared learning

  • Set the tone for patient service and patient experience

  • Partner with Performance Improvement team to drive change and lead and sustain improvement in clinical setting

  • Mentor and coach managers and staff to achieve their greatest success

  • Direct fiscal, service and quality goals of the clinical operations and create an environment of accountability in every role

  • Support increased patient access and organization growth by leading the expansion of services and sites

  • Strong engagement with outside partners, both public and private, to expand partnership opportunities, problem solve system issues and advocate for Neighborcare Health programs and patients

  • Maintain compliance with all grant funders and contracting organizations

  • Ability to make decisions and influence others for success

  • Facilitate trust and teamwork, fostering superior communication skills and change management skills

  • Sets the tone for positive patient service and patient and staff experience by meeting

  • Uphold Neighborcare Health service commitments: (a warm welcome; respect; caring; working together and trusting relationship) with internal and external customers.

Other Job Functions

  • Attend meetings, community activities as directed by Supervisor

  • Be an effective lean leader, coaching and mentoring other NCH leaders, direct reports and staff FTE that roles up through the role.

  • Stay current on health care trends and requirements, and use of evidence based management practices.

Knowledge, Skills and Abilities

  • Leads the achievement of Neighborcare core values with integrity: Social Justice, Cultural Sensitivity, Community, and Excellence

  • Awareness, knowledge and respect for the health and socioeconomic needs of a low-income, underserved population

  • Create and sustain high performing managers and teams.

  • Effective fiscal management of assigned budget accountability

  • Demonstrates thorough Health Care and patient care knowledge.

  • Knowledge of and ability to demonstrate management skills in planning, decision-making, setting goals and process improvement efforts.

  • Ability to meet and comply with HIPAA/Confidentiality policies and procedures

  • Ability to communicate respectfully with people of varied racial, educational and socio-economic backgrounds as well as individuals with disabilities and illnesses.

  • Ability to work independently or as part of a team; ability to interact professionally with co-workers and patients

  • Ability to work with supervision, receiving instructions/feedback, coaching/counseling and or action/discipline

  • Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints

Education and Experience

  • Master’s degree in Health Administration, Business Administration, Nursing Administration or similar field required

  • Demonstrated capacity for innovative leadership in operations include Lean based methods of engagement and improvement.

  • Minimum 5 years progressive health care management experience, 7 or more years preferred. Primary care medical group or community health center environment experience preferred.

  • An excellent communicator, collaborator, and team facilitator.

  • Seasoned manager with superior people skills that will grow and inspire others.

  • Proven track record dealing with human resource practice issues.

  • Effective written and verbal communication, people management skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.