Providence Health & Services Chief Operating Officer - Issaquah in Seattle, Washington



Swedish is calling a Chief Operating Officer to Issaquah, WA.

The Chief Operating Officer provides operational leadership, management, and direction to Swedish Medical Center Issaquah Campus. This leader ensures the delivery of high quality, cost effective health care consistent with Triple Aim and the mission of Swedish Health Services. The COO will function as a member of multiple advisory boards and leadership councils which have the responsibility for development, and implementation of an integrated delivery system across the Region.

In this position you will:

  • Serve as a member of regional councils working cooperatively with team members on the development, implementation and evaluation of the integrated delivery system.

  • Provide leadership to the organization to maximize quality, cost effectiveness, and responsiveness.

  • Selects and develops executive managers and department leaders who will meet the organization's goals and objectives.

  • Maintain high employee morale and positive relationships with employees in a manner that results in high employee satisfaction. Support and develop management team to build a high performing and productive team.

  • Provide leadership to the patient experience across the continuum of care. Motivate the management team and workforce to deliver a high level of care achieving quality outcomes and excellence in patient care.

  • Build and maintain strong and positive relationships with Medical Staff, for both the Medical Center and Clinical programs, to integrate physicians into decision-making processes and to ensure that physician needs are heard and addressed.

  • Operate the organization to ensure its financial strength, reviewing results on an on-going basis and taking corrective action to achieve the annual budget.

  • Participate in the Swedish strategic planning and budgeting processes and develop and implement action plans to ensure Swedish achieves its annual objectives. This leader is accountable for achieving organizational success indicators and objectives, consistent with the strategies of the System and Region.

  • Provide leadership and work collaboratively with managers and staff to evaluate new opportunities. Develop programs and services that improve the organization's market position and address community needs.

  • Lead quality improvement initiatives, utilizing appropriate tools and resources such as Lean and change management techniques to insure the organization is in continuous improvement model to achieve better delivery of services.

  • Implement high standards of service for care, oversee system for monitoring quality, intervening as appropriate to take corrective action and ensure accreditation and regulatory guidelines are met.

  • Collaborate with colleagues and team members in providing strategic recommendations and advice. Works collaboratively with others to eliminate unnecessary organizational redundancy and duplication and to better meet the needs of the community for quality, affordable health care.

  • Represent Swedish Issaquah and the communities served in an appropriate manner. Demonstrates positive interactions with the public, and positive interpersonal relations in dealing with all employees, supervisors, and other department employees to maximize productivity, quality of work life and commitment to diversity.

  • Provide leadership in integration interests of physicians, physician organizations, other health systems, health plans, Hospital and shared services employees that provides an effective and efficient continuum of services to members and patients.

  • Provide leadership and/or directs affiliations with other health systems in Providence St. Joseph Health.

As health care evolves, our team is responding with a vision and core strategy to transform and innovate at scale. PSJH and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of Swedish. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.



  • A Master’s Degree in Health or Hospital Administration, Business Administration or a related field is required.

  • At least six years of senior level leadership experience in a health care delivery organization. The COO should have personal values compatible with those of Swedish.

  • Working knowledge and understanding of the current trends and change taking and implications to Swedish.

  • Evident success in repositioning large organizations in a changing market.

  • Knowledge of the principles of change management and process improvement tools and techniques.


Since its founding in 1910, the nonprofit Swedish Health Services has grown into the greater Seattle area’s largest, most comprehensive medical system. It encompasses five hospital campuses – First Hill, Cherry Hill, Ballard, Edmonds, and Issaquah – ambulatory care centers in Redmond and Mill Creek, and a network of more than 180 primary care and specialty clinics throughout the greater Puget Sound area. All Swedish campuses are fully accredited.

The system encompasses 1,512 licensed beds; 13,029 employees; and 4,289 physicians and allied health professionals. In 2016, it logged 11,889 births; 217,957 emergency room visits; 68,926 inpatient admissions; 49,112 surgeries; and 2,480,938 general outpatient visits (unrelated to surgery or emergency room visits).

In independent research by National Research Corporation, Swedish is consistently named the area’s best hospital, with the best doctors, nurses, and care in a variety of specialty areas. Swedish has also created a number of specialty institutes – women’s/children, Orthopedic Institute, Digestive Health Network, the Cancer Institute, Heart and Vascular Institute, Neuroscience Institute, and. Swedish ‘S innovative care has made it a regional referral center for leading-edge procedures such as robotic-assisted surgery and personalized treatments in a variety of areas.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: Washington-Seattle

Req ID: 172215