Landmark Health Supervisor, Clinical Nurse in Federal Way, Washington
Do you want to make a difference in healthcare?
Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.
Our Program is offered to eligible patients at our health plan partner. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. Because many of our patients are frail and elderly, we deliver care primarily in their home Our clinical teams spend quality time caring for a smaller number of high-risk patients, granting patients the respect, compassion and care they deserve.
At Landmark, our interdisciplinary teams (IDT) collaboratively manage our complex patient panels. These teams are comprised of individuals with diverse backgrounds, and includes Physicians, Nurse Practitioners, and Physician Assistants RN Nurse Care Managers (NCMs), Social Workers, Ambassadors (Care navigators), Pharmacists, Dietitians, Care, Behavioral Health and others.
The Clinical Supervisor is responsible, as part of the Market Leadership and care teams, for the overall patient care management process. The position reports to the Health Services Director and provides oversight, guidance and support for the processes related to the development, implementation and outcomes of member care plan. The position provides support for the day to day operations as well as for external meetings with facilities, providers, and health plan partners. The Clinical Supervisor will manage direct reports and will be responsible for people and performance management to maximize the effectiveness of the interdisciplinary team. The Clinical Supervisor will also help to manage inbound clinical calls to ensure appropriate and timely response to Landmark patients.
Quality oversight and operational support: Provide quality oversight and operational support for the Health Services Director and Market Leadership team
Attend and actively participate in operational meetings as required
Act as super-user and trainer for all medical IT systems
Partner with Office Operations Manager to ensure that clinical reporting processes are tracked and followed
Maintain quality of services through clinical audits
Identification, tracking, resolving, responding to and reporting any quality of care issues
Support weekly interdisciplinary meetings
Represent Landmark at provider, vendor, facility and health plan meetings as assigned/requested
Collaborate with Office Operations Manager for medical supply needs
Support and execute corporate initiatives (e.g. centralized quality initiatives)
Maintain HIPAA compliance as it relates to member care
Telephonic management: Triage clinical phone calls that come into office to ensure appropriate disposition and action
People and performance management: Manage direct reports (e.g. NCMs, Ambassadors) as determined by organizational structure in local market.
Identify training needs and facilitate education for interdisciplinary team
Conduct regular one-on-one meetings and identify development/growth opportunities
Provide informal coaching to direct reports
Organize and deliver formal training sessions to improve clinical quality and interdisciplinary team coordination
Participate in interviewing, hiring, and onboarding of IDT staff
Actively involved with training of new IDT staff
Other duties as assigned
Current RN License, BSN preferred
5+ years of clinical practice in a hospital, clinic, home care, or nursing home setting
2-3 years of increasing supervisory or management experience in a health care setting
Proven ability to lead and coach an interdisciplinary team; strong interpersonal skills
Appetite for learning new skills, with continuous improvement mindset
Strong computer skills (e.g. Outlook, Excel, Word)
Case management or care coordination experience strongly preferred
Preference given to candidates with geriatric experience
Job ID: 2017-1537
External Company URL: landmarkhealth.org